KPO business

Thu, Sep 29, 2011 at 6:10 PM

Hi Al,

I came across your website today, and it seems that you are willfully answering all their queries. :)

I'm a freelancer too aside from my permanent job, however I wanted to do it full time by setting up a small KPO business.

For a few months now, my client is overflowing me with volumes of writing workloads. The US client suggested that I start my own company, and hire and train freelancers or independent contractors to do the job for me. The client would then transact only to my company and not to individual freelancers.

I really don't know how to start. What kind of business application should it be? What kind of tax code should I apply?

Basically, I don't know how to set up the business registration.

I already have a business partner, and planning to set up a small office for conference calls, training place, HR and accounting. I am only planning to hire project-based independent contractors or freelancers thought the job is continuous and overflowing.

Please help me how to start the KPO business.

Thanks and regards,

Anton

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Sat, Oct 1, 2011 at 12:51 AM

Hello Anton,

Salamat sa email. And thank you too for dropping by the website. Yes, I've allotted an FAQ section there so freelancers can openly ask questions and receive answers. Public service ba. :)

It's good to know that you're contemplating on setting up a small KPO business. Go ahead! More power to entrepreneurship in the Philippines!

Now, let's go over your questions and concerns:

I really don't know how to start. What kind of business application should it be? What kind of tax code should I apply.

Basically, I don't know how to set up the business registration.

I was about to ask you if you really want to have a business partner. Meron na nga pala. :) Apparently, business partnerships tend to be more complicated. The decision making will also have to come from the two of you, which means that you are less freer. But that may be OK, if you and your business partner do get along well. In that case, as I am more inclined and able to answer questions from single proprietors, I will then recommend that you visit the Registration Info page of the BIR. You will find there the documentary requirements for registering your business. You might need to come up with a written business plan which is usually required for SEC registration.

. . . planning to set up a small office for conference calls, training place, HR and accounting. I am only planning to hire project-based independent contractors or freelancers thought the job is continuous and overflowing.

You might not need a "small office," which I assume you will rent, if you only plan to hire project-based independent contractors. As I imagine it, your contractors are better off working from home--that's convenient for them also and less cost for your business. Many aspects of the business can also be done online. You can set up conference calls or training via Skype or Google Talk. A video tutorial may also help train new hires.

Please help me how to start the KPO business.

OK, may I suggest that you start writing your business plan? Take the time also to visit the BIR link on registration information. Feel free to write me back for other questions you may have. I wish you the best.

Sincerely,